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-   -   Juggernaut Studios (http://talk.craftweb.com/showthread.php?t=12373)

Pete VanderLaan 07-12-2019 12:48 PM

Juggernaut Studios
 
So, another new customer who won't pay their shipping bill. Anyone ever heard of her. Philadelphia area. This happens so rarely and really upsets Ms Bliss. We always seem to have trouble with the brand new particularly ignorant ones. This one is somewhat more combative than most.

Essentially, when we ship a pot, a $15.00 dollar deposit on the freight bill gets charged on the website. We don't get the actual Fed Ex freight or UPS actual bill for a number of weeks after that. Then, and it clearly states so on the on line order form that the credit card will be charged again for the actual costs. No add ons, nothing.

So in this case Fed Ex tried to deliver, mid week and the facility was closed. So they had to redeliver which generates extra freight charges every time. The owner claims that the freight bill from Portland to Philly for a palletized crucible was excessive but it was actually quite typical of what it costs to do.

So, we are going to change our policies with new customers which we have not had to do up til now. Normally, we don't charge until after the pot ships. We really do try to provide fair service.

So, any info is appreciated. The real caution is that pots wear out and need replacing eventually.

Mark Rosenbaum 07-12-2019 03:02 PM

This sucks... it is a small glass world. You don't f*ck your suppliers! I'm sorry that you have this problem....

Pete VanderLaan 07-12-2019 05:09 PM

go sit way on top of something and keep dry before the internet goes out.
It is odd that people continue to screw with their cullet, crucible and color suppliers. You have to wonder what their long term plan is.

Mark Rosenbaum 07-12-2019 07:01 PM

Quote:

Originally Posted by Pete VanderLaan (Post 144575)
go sit way on top of something and keep dry before the internet goes out.
It is odd that people continue to screw with their cullet, crucible and color suppliers. You have to wonder what their long term plan is.

Hasn't even started to really rain.... maybe 20mph gusts. I'm good ;) .... and I have a spare crucible just in case :D

Tom Fuhrman 07-14-2019 12:03 PM

just to be curious, why don't you ship everything freight collect, where the recipient pays for the freight charge when they receive it. I almost always shipped this way when I was doing larger freight shipments. That way you have your money you collected before shipping and the buyer is responsible for the freight. If they want to shop around for the best freight rate, they can specify what company they want to use.
There are other air freight companies besides UPS and Fedex if it requires an immediate shipment.

Pete VanderLaan 07-14-2019 12:41 PM

We actually try to save our clients money and Freight Collect is a good deal more expensive that pre paid. This really rarely happens. Somehow I think people understand that the three suppliers you should not F**K with are your Crucible, Color and Cullet suppliers. It becomes a small world really fast.

Barb Sanderson 07-19-2019 11:35 AM

Quote:

Originally Posted by Pete VanderLaan (Post 144606)
It becomes a small world really fast.

Yes it does and a big part of what I love about glass - the community!
Barb

Eben Horton 07-19-2019 01:02 PM

Name em and shame em.


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